Based on the insights from this report, it certainly seems like 2020 is lining up to be the year for nascent technologies like AI, Open APIs, blockchain, IoT etc. to be on the forefront of retail banking strategies as a means of not only driving competitive advantage by way of differentiation, but also as tools to drive operational efficiencies. As a competitive strategy, this aggressive adoption, seems to be one of a few remaining relevance plays left as new entrants by way of “unbundling” are gaining serious traction in traditional footholds like Payments, Savings & Deposits, Remittances and Lending.
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